When selling their home, many sellers want buyer feedback after showings. Obviously the best feedback is an offer. Even with no offer, sellers are anxious to know what buyers thought of their home.
Some become exasperated when negative feedback is given on something that is obvious from the listing information or photos. Sometimes, it’s difficult to precisely articulate why a buyer didn’t like a home, so an agent may resort to generic comments or “statements of the obvious.” Hopefully this will give a fresh perspective on what may seem like dull feedback.
1. The house is too small/big. (Reaction: Didn’t you see the measurements on the MLS ?)
Comment: Sometimes buyers do not specify what size home they want until they are out looking, or the numbers and measurements are meaningless until they see it in person. An agent may know a home is different from what the buyer requested, but the buyer may be flexible; maybe other advantages of a home will outweigh the size issue. Or maybe a home is a good size “square footage-wise”, but the individual room sizes or layout will not work for them.
NOTE: a home may seem “too small” because it is filled with clutter. Clutter and piles of stuff scream: “This home has inadequate storage!”
2. Location is too busy/not private/too secluded. (Reaction: Didn’t the Realtor know this before bringing the buyers?)
Comment: Agents who know their market will understand the location of the home. They may feel the other features will eclipse the location, or the buyers may have said “Let’s go see it; maybe it will work,” but when they arrive, they decide it won’t work after all.
3. Buyers really wanted a home with ___________, a feature the home does NOT have. (Reaction: Why bring them to my house if it doesn’t have features they want?)
Comment: Again…there are many reasons why real estate agents show certain homes. Maybe the agent felt that the huge granite kitchen or gorgeous master bath would cancel out the unfinished basement and cause the buyers to say “We can make this work.” It is also possible that initially the buyers did not care if there was a finished basement / garage / 3rd bathroom, etc. until they saw a house with that feature…later deciding it was important after all.
Recently, one of my listings sold – even though it was not on the buyer’s wish list. They wanted to see 3 bedroom homes and settled for a 2 bedroom home instead, because the location was ideal, the house was charming, and one of the bedrooms was VERY large. The buyer’s agent took them even though it wasn’t *quite* what they *said* they wanted. When they arrived, they fell in love.
More than once, I have sold a home in spite of the fact that the buyer did not really want to see it (they agreed to see it only to appease me), or it was missing something they initially felt was important.
I have also taken buyers to small homes…because they said they wanted a small home (one said “The smaller the better!”). Then, they rejected the house for being too small. Sometimes you just predict what will happen!
Ultimately, it is a positive thing that your home is being shown! I encourage sellers to not let annoying feedback become an aggravation, but rather take it with a grain of salt and know that the more the home is shown, the greater the opportunity of finding “the buyer.”